How Telgints Enhanced Its 24/7 Customer Support Operations with Odoo HR — A Swiftech Solutions Success Story
For Telgints, a fast-growing outsourcing company with global operations, efficiency is non-negotiable. To support its 24/7 service model and accelerated growth, the company needed a modern HR system.
Swiftech Solutions delivered that transformation through a digitized Odoo HR system.
About Telgints Project
Telgints provides outsourced customer service, call center support, and digital operational solutions for businesses seeking reliable around-the-clock coverage. With a growing client base and increasing demand, the company required a streamlined digital HR solution capable of supporting a scalable, always-on workforce.
The Challenge: Managing a 24/7 Workforce with Manual HR Processes
As Telgints expanded, HR operations became increasingly complex:
- Staff worked in rotating shifts with strict attendance requirements
- Manual attendance tracking caused inconsistencies
- Time-off requests overlapped with service coverage schedules
- HR had limited visibility over workforce availability
- Clients demanded consistent SLA performance and staffing reliability
To maintain high Customer Experience standards and support a global client portfolio, Telgints needed a centralized HR system that ensured accuracy, transparency, and accountability.
The Solution: Odoo HR Digital Transformation by Swiftech Solutions
Swiftech delivered a full HR digitization solution using Odoo, going live within just 2 months—supported by training, onboarding, and continuous yearly support.
Odoo Modules Implemented
Function | Odoo Modules |
Workforce & HR | Employees, Attendance, Time Off |
Mobile HR Access | SwiftHub Mobile HR App |
This setup allows Telgints to manage its team from anywhere, track real-time attendance, and monitor shift performance with clarity.
A Seamless Flow for HR Operations
Swiftech delivered a streamlined workforce workflow tailored for outsourcing environments:
Employees → Attendance → Time Off
This ensures:
- Accurate attendance logs across all shifts
- Centralized employee records
- Real-time staffing visibility
- Transparent leave management
- Data-driven scheduling for 24/7 operations
The outcome is an HR system capable of supporting Telgints’ non-stop customer service model without gaps or bottlenecks.
Key Achievements
✔ Real-Time Workforce Visibility
Shift attendance and agent availability are now fully visible in Odoo, improving SLA adherence and client satisfaction.
✔ Stronger Operational Control
Management can monitor attendance patterns, late check-ins, and absences—critical for 24/7 Customer Experience delivery.
✔ Improved Planning & Scheduling
Time-off requests and approvals are now structured, reducing staffing conflicts during peak support hours.
✔ Mobile HR Access
With the Swiftech Solutions mobile HR app, employees and managers can track attendance, request leave, and manage records on the go.
✔ Faster HR Processes
Manual work has been replaced with automated workflows, improving productivity across HR and operations.
Swiftech continues to support Telgints with enhancements, reporting, and ongoing optimization as the company scales its outsourcing operations.
Telgints’ transformation reflects its commitment to delivering world-class, 24/7 customer support backed by a scalable HR infrastructure. With Swiftech’s Odoo HR implementation, the company now operates with improved workforce visibility, higher efficiency, and the operational control required for global outsourcing.
For outsourcing companies seeking reliable HR automation, this project demonstrates how Odoo can become the backbone of high-performing, round-the-clock teams.
Swiftech Solutions is a trusted Odoo implementation partner specializing in ERP, HR systems, and digital transformation solutions across the Egypt & Middle East. We help organizations streamline operations, enhance workforce management, and scale with confidence.
Want to digitize HR and operations for your support teams?
📩 Contact Swiftech to book a free consultation.